Contact Us

Customer support

• Email: support@rasoinow.in
• Phone: +91 84313 70288
• In the app: Account → Help & support
• Hours: 9:00 AM – 10:00 PM IST, every day

We aim to reply within 24 hours, and faster during service hours if your order is in progress.

Registered office

• Entity: Rasoi
• Address: No. 31, Shop No. 2, Puspa Nilay, 2nd Cross, Vagdevi Layout, Munnekolal, Marathahalli, Mahadevapura, B.B.M.P. East, Bengaluru, Karnataka 560037, India
• FSSAI licence: 21226188004933

Grievance officer

If support has not resolved your issue, escalate it. Named in accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

• Name: Mr Prakash
• Email: support@rasoinow.in
• Address: No. 31, Shop No. 2, Puspa Nilay, 2nd Cross, Vagdevi Layout, Munnekolal, Marathahalli, Mahadevapura, B.B.M.P. East, Bengaluru, Karnataka 560037, India

We acknowledge grievances within 48 hours and aim to resolve them within one month, as required.

Food safety concerns

If you believe food you received was unsafe, please tell us immediately by phone and keep the item if you can. We treat these as our highest priority: we will investigate the batch, contact anyone else who may be affected, and refund you in full.

Partnerships and press

For delivery partner enquiries, kitchen partnerships or press, write to support@rasoinow.in with the subject line marked accordingly.