Shipping & Delivery

How fulfilment works

• Pickup points. Each serviceable area has one or more fixed collection points. When you enter your location, the app shows the points that cover it, with the walking distance to each.
• Time slots. Each point runs a set of slots, for example 12:00–13:00. You choose one at checkout. Slots have limited capacity and close when full.
• Collection. Our delivery partner brings all orders for that point and slot together. You show the 4-digit code from your app and collect your food.

Cut-off times

Because we cook in batches, each meal closes for orders at a cut-off time shown in the app. Order before it and your food is prepared for that day. Order after it and the app automatically offers the same meal for the next day.

Delivery charges

There are none. No delivery fee, no platform fee, no packing charge and no surge pricing, on any order, at any time, with no minimum basket required to unlock it. The price shown on the menu is the price you pay, inclusive of applicable taxes.

Your collection code

• A unique 4-digit code appears on your order screen once payment succeeds.
• Give it to the delivery partner at the point. It identifies your order automatically.
• Treat it like a password. Anyone with the code can collect your food, and we cannot refund an order collected with a validly shared code.
• A new code is issued for every order. Old codes do not work.

If you miss your slot

Nothing is thrown away and nothing is charged twice. Uncollected orders go back to the kitchen, and the app shows you the kitchen address, navigation, and the deadline to collect. Please come within that window — the food is perishable and we cannot hold it indefinitely.

Delays

We aim to have every order at its point at the start of the slot. Traffic, weather and kitchen problems occasionally interfere. When a delay is significant we notify you in the app rather than leave you waiting, and if the order does not arrive within your slot at all you are entitled to a full refund under our Refund Policy.

Service areas

We are starting in Bengaluru and adding pickup points steadily. Serviceability is decided by whether your location falls inside a point's coverage area, so a neighbouring street may be served when yours is not yet. The app tells you immediately, and shows nearby areas we do cover.

Packaging

Food is packed in sealed, food-grade containers suitable for transport. We do not include cutlery by default — there is an option at checkout if you need it, which keeps needless plastic out of the system.

International shipping

We serve prepared meals for same-day collection within India only. We do not ship internationally or between cities.