Terms & Conditions

1. Who we are

Rasoi is operated by Rasoi, registered at No. 31, Shop No. 2, Puspa Nilay, 2nd Cross, Vagdevi Layout, Munnekolal, Marathahalli, Mahadevapura, B.B.M.P. East, Bengaluru, Karnataka 560037, India. In these terms, “we” and “Rasoi” mean that company, and “you” means the person using the service.

2. Eligibility

You must be 18 or older to hold an account. If you are younger, you may use Rasoi only through a parent or guardian who accepts these terms on your behalf.

3. Your account

• You log in with your mobile number and a one-time code sent by SMS.
• Keep access to your number and your codes secure. Activity through your account is treated as yours.
• Tell us immediately if you believe someone else is using your account.
• We may suspend an account we reasonably believe is being used fraudulently or abusively, or to harass others through our systems.
• One account per person. Accounts are not transferable.

4. How ordering works

• Rasoi delivers to fixed pickup points, not to your home or office. You choose a point and a time slot when ordering. Full detail is in our Shipping & Delivery Policy.
• Each meal has a cut-off time. Orders after it are for the next day.
• Slots have limited capacity. A slot shown as available can fill before you complete payment, in which case you will be asked to pick another.
• An order is confirmed only when payment succeeds. Adding items to a cart reserves nothing.
• Menu availability changes daily and items can sell out. Where an item becomes unavailable after you order, we will contact you and refund it rather than substitute it.

5. Prices and payment

• Prices are in Indian Rupees and inclusive of applicable taxes.
• We charge no platform fee, delivery fee, packing fee or surge pricing. If that ever changes, it will be shown clearly before you pay — never added silently.
• Payment is taken in advance through our payment partner. We do not accept cash.
• If a price is displayed in obvious error, we may cancel the affected order and refund you in full rather than honour or silently correct it.

6. Collecting your order

• Arrive at your chosen point within your slot.
• Show the code in the app to the delivery partner.
• If you miss the slot, your order returns to the kitchen and can be collected there until the deadline shown in the app.
• Please treat our delivery partners and kitchen staff with courtesy. We will decline service to anyone who abuses or threatens them.

7. Food, allergens and safety

• Every item is marked vegetarian, egg or non-vegetarian. We take this seriously and maintain separate handling, but our kitchen prepares all three.
• We cannot guarantee any dish is free from traces of allergens such as nuts, dairy, gluten, soy or mustard. If you have a serious allergy, please contact us before ordering rather than relying on the menu description alone.
• Food is prepared for same-day consumption and should be eaten promptly after collection. We are not responsible for food kept unrefrigerated or consumed long after collection.
• Nutritional and portion information, where given, is indicative.

8. Cancellations and refunds

Governed by our Cancellation Policy and Refund Policy, which form part of these terms.

9. Acceptable use

You agree not to:

• Use the service for anything unlawful, or to defraud us or anyone else.
• Interfere with or probe our systems, attempt to bypass rate limits, or use our SMS verification to send unsolicited messages to others.
• Scrape, copy or resell our content, menus or pricing without written permission.
• Impersonate another person or place orders on their behalf without authority.
• Resell Rasoi food commercially without our agreement.

10. Our content

The Rasoi name, logo, app design, photography and menu content are our intellectual property. You may not use them without our written permission.

11. Availability

We aim to keep Rasoi running reliably but do not promise uninterrupted service. We may suspend it for maintenance, or change or withdraw features, menus, pickup points or service areas. Where a change affects an order you have already paid for, you are refunded.

12. Liability

We are responsible for providing the food you paid for, to the standard described. Where we fail, our liability is limited to the value of the affected order, except where law does not permit that limit — notably in cases of death or personal injury caused by our negligence, or fraud, where nothing in these terms limits your rights.

We are not liable for indirect or consequential losses, or for failures caused by events outside our reasonable control such as extreme weather, civil disruption, utility or network failure, or government action.

Nothing in these terms affects your rights under the Consumer Protection Act, 2019.

13. Changes to these terms

We may update these terms. The date at the top shows the current version, and we will notify you in the app of anything material before it takes effect. Continuing to use Rasoi after a change means you accept it.

14. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

15. Contact

Questions about these terms: support@rasoinow.in. Full details on our Contact page.